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FAQ

We've got your back. Below are some of our most frequency asked questions If you have more questions or want further clarifications please don't hesitate to contact us via email or phone.

  • What information do you need to evaluate our retention programs?
    We incorporate data and predictive analytics to help you achieve more visits, more revenue, more net profit and outstanding loyalty from your best players. To do this we need a record of your retention stratagies and visits to your casino.
  • How will our initial conversation progress?
    It can progress in many ways as we are flexible to your situation. We would love to find out more about your business, its successes and challenges faced, so we can tailor our solutions to these. You can also sample some of our past programs as a starting point for the discussion, and we can give you feedback and discuss modifications depending on your needs.
  • Do we have to help GMS with project management?
    We do all the heavy lifting for you and handle the entire process, from deciding products up to the delivery well before your promotion begins. We have a great reputation in reliability and high quality, so apart from cordinating with us you can just sit back and look forward to the products arrival.
  • How flexible are your programs?
    Our aim is to use our experience to personalise programs to your specific situation, so we are all about flexibility. - We advise you on what will best generate the results you are after. - We manufacture and deliver products specific to your needs. - We tailor products and programs to better suit your budget. - We use data to pivot to the solution that can get you the most success. And more!
  • What is the timeline for your services like?
    We aim to balance a quick turnaround with providing great quality, so the timeline is specific to your situation and what it requires. Analysis and stratagizing can take as little as a week if cordination goes well. In general, after the finalization of the products and product quanity, production and delivery of products (from our existing catalog) takes 100 days.
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